December 9, 2023


In an increasingly digital world, online scams have become a prevalent threat to individuals and businesses alike. Among these, the “Help-AusPost” scam has emerged as a particularly insidious and widespread form of fraud targeting unsuspecting victims across Australia. By preying on people’s trust in Australia Post, scammers have devised sophisticated tactics to deceive and manipulate their targets. This article aims to shed light on the Help-AusPost scam, the methods used by scammers, and how consumers can protect themselves from falling victim to such fraudulent schemes.

Understanding the “Help-AusPost” Scam

The Help-AusPost scam primarily operates through phishing emails, fake websites, and fraudulent phone calls. These scammers leverage the widely recognized and trusted name of Australia Post to dupe their targets into believing that they are dealing with legitimate communication. They use various techniques to create a sense of urgency and fear, convincing victims to divulge sensitive information or make financial transactions.

Phishing Emails: Scammers often send emails that appear to be from Australia Post, warning recipients of an undelivered package or the need to update personal information urgently. These emails may contain official logos, fonts, and even seemingly valid tracking numbers to enhance their credibility. The intention is to trick recipients into clicking on malicious links or downloading malicious attachments that can compromise their devices or steal personal data.

Fake Websites: To further deceive recipients, scammers create fake websites that closely resemble the official Australia Post website. They may use similar domain names, layouts, and logos, making it difficult for victims to distinguish between the real and fake sites. Unsuspecting users who access these sites are then prompted to provide sensitive information, which the scammers can misuse for identity theft or financial fraud.

Fraudulent Phone Calls: Some scammers also resort to making phone calls, claiming to be from Australia Post’s customer service or security department. They may use intimidating tactics, such as threatening to suspend an account or impose fines if the victim does not comply with their demands. By manipulating emotions and creating fear, the scammers aim to extract personal information or convince the victim to transfer money to a designated account.

Recognizing and Avoiding the Scam

To protect themselves from falling victim to the Help-AusPost scam, consumers should familiarize themselves with some essential preventive measures:

  1. Scrutinize Emails: Pay close attention to email addresses, domain names, and the content of the email. Be cautious of unsolicited emails asking for personal information or instructing you to click on links or download attachments. Legitimate organizations like Australia Post will never ask for sensitive information through email.
  2. Verify Website Authenticity: Always check the website URL before providing any personal details. Ensure that the website uses a secure connection (https://) and matches the official Australia Post domain. Hover over links to reveal the destination URL, and if anything seems suspicious, do not proceed.
  3. Cross-Check with Official Channels: If you receive an email or call claiming to be from Australia Post, cross-verify the information by directly contacting Australia Post through their official channels. Use contact information from their official website or the back of your physical mail to reach out and inquire about any potential issues.
  4. Be Cautious with Phone Calls: If you receive a phone call from someone claiming to be from Australia Post, remain vigilant. Do not share personal information or make payments over the phone unless you are entirely sure of the caller’s legitimacy. Hang up and contact Australia Post directly to confirm the call’s authenticity.
  5. Use Multi-Factor Authentication (MFA): Whenever possible, enable multi-factor authentication for your online accounts, including those with Australia Post. MFA adds an extra layer of security, making it more challenging for scammers to access your accounts.
  6. Keep Software Updated: Ensure your devices’ operating systems, antivirus software, and web browsers are up to date. Regularly updating your software helps protect against known vulnerabilities and malware.

Reporting Scams

If you suspect you have encountered a Help-AusPost scam or any other fraudulent activity, report it immediately to the Australian Competition and Consumer Commission (ACCC) via the Scamwatch website ( Prompt reporting helps authorities track and take action against scammers, preventing further harm to potential victims.


The Help-AusPost scam is a cunning and dangerous scheme that preys on people’s trust in Australia Post. By understanding how these scammers operate and familiarizing ourselves with preventive measures, we can protect ourselves and others from falling victim to their deceptive tactics. Staying informed, verifying information, and reporting scams promptly are crucial steps in safeguarding ourselves and maintaining a secure digital environment for all Australians. Together, we can fight back against online fraud and create a safer online landscape for everyone.

Leave a Reply

Your email address will not be published. Required fields are marked *